The Electronic Know Your Customer (eKYC) platform makes it easy for members to update and verify their personal information online, securely and conveniently.
Through eKYC, members can ensure their contact details, identification documents, and beneficiary information are always up to date, helping the Fund serve them better and process their benefits efficiently.
Keeping your records current is essential in ensuring smooth communication, accurate benefit payments, and enhanced member security.
DPF EKYC Process: Step-by-Step
Log in to the DPF eKYC Portal
Members should start by visiting the official eKYC portal on a smartphone, tablet, or computer via the provided URL
Accept Terms and Consent to Biometrics
After logging in, members will be prompted to accept the terms and conditions. They also need to give consent for their biometric data (facial biometrics) to be used for identity verification.
Click the radio button
To choose the type of ID to be used. Omang or Passport
Enter Mandatory Data
After submitting their ID, members will be prompted to fill in any other required personal details such as date of birth, contact number, next of kin, and other demographic information.
Submit Proof of Address & or Proof of Income for AVC
The next step is to upload or present valid proof of address and or proof of income. This can include a utility bill, lease agreement, affidavit, payslip, bank statement, or another document that shows the member's residence and income.
Submit an Omang or a Passport
Members are required to submit a valid Omang (National ID) or passport. The document must be clear and up-to-date. It helps confirm the identity used via OCR
Complete Biometric Capture
Members will then undergo biometric verification. This involves capturing facial features using a biometric device. It must be done in person using a person's camera on their mobile device.